Support

Troubleshooting

Diagnose and fix common issues with Rankly.gg and the DayZ mod.

Check Your Setup First

Before diving into specific issues, verify these basics:

1.API key format: Your key should match RNKLY-XXXX-XXXX-XXXX-XXXX. Check for trailing spaces or line breaks in your config file.
2.Endpoint reachable: From your server, confirm you can reach https://rankly.gg/api/ingest. Some hosts block outbound HTTPS — check your firewall rules.
3.Mod loaded: Check your server startup logs for "RanklyStats". If missing, verify -servermod=@RanklyStats is in your launch parameters and the mod folder exists.

Mod Not Connecting

Symptoms

No events appear on your dashboard. The server runs normally but Rankly shows no activity.

Likely Cause

The mod cannot reach the Rankly API, or the API key is incorrect.

Fix

  1. 1.Open your RPT log file (usually in the profiles directory, e.g. config/*.RPT)
  2. 2.Search for "Rankly" or "RanklyStats" to confirm the mod loaded
  3. 3.Look for HTTP error codes or connection timeouts in the log
  4. 4.Verify RanklyConfig.json is in the correct directory (your profiles folder) and contains a valid API key
  5. 5.Test outbound connectivity: curl https://rankly.gg/api/ingest from the server

Stats Not Updating

Symptoms

Events appear in the kill feed but leaderboard stats are stale or don't reflect recent activity.

Likely Cause

Stats are computed on a schedule (nightly batch jobs). Some stats update in near-realtime while others (percentiles, awards, achievements) are computed overnight.

Fix

  • ‣Wait up to 24 hours for batch stats to recompute
  • ‣Check the kill feed — if events appear there, the ingest pipeline is working and stats will catch up
  • ‣If stats are consistently wrong, contact support with your server slug

Missing Kills

Symptoms

Some kills do not appear in the kill feed or are not counted in player stats.

Likely Cause

Certain edge cases in DayZ — such as projectile-based kills where the killer entity is a bullet rather than a player, vehicle roadkills, or environmental deaths — require special handling. The mod has been updated to handle most of these, but rare edge cases may still occur.

Fix

  • ‣Ensure you are running the latest version of the mod from the Steam Workshop
  • ‣Check RPT logs for "RanklyStats" errors around the time of the missing kill
  • ‣If a specific weapon or scenario consistently misses kills, report it to support with details

Billing Issues

Symptoms

Payment failed, plan did not change after upgrade, or trial not applied.

Likely Cause

Payment method issues, Stripe webhook delays, or the 7-day cooldown between plan changes.

Fix

  • ‣Check your payment method in the Billing section of your dashboard
  • ‣Wait a few minutes — plan changes may take up to 60 seconds to propagate after payment confirmation
  • ‣If you recently changed plans, check if the 7-day cooldown is still active
  • ‣The 14-day trial is one-time only — if you previously had a trial, it will not be offered again
  • ‣Contact support@stalkerdigital.com for billing disputes or refund requests

Duplicate Names

Symptoms

The same player appears multiple times on the leaderboard with different names, or a player's name shows incorrectly.

Likely Cause

Players can change their Steam display name at any time. Rankly tracks players by Steam ID and uses the most recent display name. However, during the transition period, old events may still show the previous name.

Fix

  • ‣This is usually cosmetic and resolves automatically when the player reconnects with their new name
  • ‣If you see two separate leaderboard entries for the same person, contact support with the Steam IDs

Checking RPT Logs

RPT (Report) logs are the primary diagnostic tool for DayZ server issues. To find Rankly-related entries:

  1. 1.Navigate to your server profiles directory (set by -profiles=)
  2. 2.Open the most recent *.RPT file
  3. 3.Search for "Rankly" or "RanklyStats" to find mod-specific log entries
  4. 4.Look for error messages, HTTP status codes, or stack traces
// Example RPT entries
[RanklyStats] Initialized — API endpoint: https://rankly.gg/api/ingest
[RanklyStats] Config loaded — API key: RNKLY-****-****-****-3BFF
[RanklyStats] Event batch sent: 12 events, HTTP 200

Still Need Help?

If none of the above resolved your issue, contact us at support@stalkerdigital.com with the following information:

  • ‣Your server slug or server name
  • ‣Description of the issue and when it started
  • ‣Relevant RPT log excerpts (search for "Rankly" and include surrounding lines)
  • ‣Your DayZ server mod list